Start with approved knowledge
We configure your services, opening hours, service area, common questions and handling instructions. Supported business documents can provide more context. You review what the receptionist should say.
A GUIDE TO BETTER BUSINESS CALLS
An AI voice agent
for your business calls.
A voice agent listens to a caller, responds in speech and can take a configured action. Put that to work at your front desk, and you have an AI receptionist.
For your business, the useful part is what happens next: an answered question, a captured request, an appointment or a handoff to your team.
THE CONVERSATION, EXPLAINED
What is an AI voice agent?
An AI voice agent uses artificial intelligence to understand spoken requests and generate spoken replies. It can ask follow-up questions and use the conversation’s context to respond. Connected tools can let it check information or carry out specific tasks.
Its usefulness depends on the information and actions it has been given. For a business receptionist, that means approved answers about your services and hours, clear booking rules, and a way to reach a person when the conversation needs one.
Our AI receptionist service brings those pieces together around your incoming calls. We help configure the business information, review the call handling with you and prepare the setup before paid activation.
FROM INFORMATION TO ACTION
A helpful voice needs
a clear set of instructions.
Here is how the receptionist’s conversation connects to your business.
Give the caller a useful next step
The agent can answer a supported question, collect caller details or record a service request. Booking is available when enabled and connected to Google Calendar, following your availability and appointment rules.
Keep outcomes clear
An appointment is confirmed only after it has been saved successfully. The receptionist can transfer to an approved owner or on-call number, with an agreed fallback if nobody answers. Your workspace brings together call history, summaries and follow-ups.
WHERE IT FITS
The calls that arrive
when your hands are full.
You decide which incoming calls to route to your receptionist. Start with the situations where callers need a reliable next step.
Talk through your call flow- Missed and overflow calls
- Capture what the caller needs while your team helps someone else.
- After-hours enquiries
- Answer approved questions and collect details for a follow-up after closing.
- Appointment requests
- Offer available times when booking is configured, or collect a request for your team.
- Calls for the right person
- Use an approved transfer destination and a fallback for unanswered calls.
KNOW THE BOUNDARIES
Review the answers.
Plan for a human.
AI can misunderstand a caller or give an incorrect answer. Your configuration needs clear limits: what the agent may answer, which actions are enabled and when it should capture a callback request or offer a transfer.
When it does not know an answer, the receptionist can collect a request for your team. It should not invent a price, promise a technician’s arrival time or act as emergency dispatch. A transfer also depends on someone being available to answer.
Before production service, you review the configuration and try a preview. Standard setup includes an assisted preview revision. Real customer calls begin after approval, setup checks and paid activation; the website demo is a sample experience.
A FEW MORE DETAILS
Voice agent questions,
answered.
Is a voice agent the same as an AI receptionist?
A voice agent is the technology that carries out a spoken conversation. An AI receptionist is a particular use of it: handling incoming business calls, answering approved questions and helping callers reach the next step. Our service focuses on that receptionist role, with assisted setup and a customer workspace.
Does every call have to go to the AI voice agent?
No. You can choose missed calls, after-hours calls, overflow calls or all incoming calls. Conditional forwarding lets you keep your existing business number and answer when you are available. We test the setup with your carrier; its forwarding terms and charges still apply. Forwarding calls does not move your SMS service.
Can I update what the agent knows?
Yes. The customer portal supports business information and knowledge updates, with a draft preview and publication process. You review supported changes before they become part of the published configuration. New routing destinations and more complex integration changes are handled with our support team.
Does the website demo make real bookings?
No. The website demonstration uses sample actions to show how a conversation can work. It does not handle your customer calls or create real customer appointments. Production booking requires an approved configuration, an enabled booking workflow and a connected Google Calendar.
How much does the AI receptionist service cost?
Starter is US$99 per month before applicable tax, with 100 call minutes and standard setup included. Its standard scope is one business, one location, one receptionist and one supported calendar. Messaging allowances, any additional usage terms and spending controls are agreed before activation. Billing is monthly, with no annual commitment.
YOUR BUSINESS, YOUR CALLS
Hear what your
first hello could sound like.
Explore the demonstration or tell us how your business handles calls. We’ll help you work out the right setup.